Refund Policy

Before purchasing a plan, BoxLinkTV offers a free 24-hour trial that gives you time to test live TV, VOD, EPG, and Catch-Up where supported. This allows you to test the service on your specific device and internet connection before committing.

To request a free trial, use the trial form on our website. No payment information is required for the trial.

If you are not satisfied with BoxLinkTV, you may request a refund review within seven (7) calendar days from the date of your original purchase.

The 7-day period begins on your activation date. If you are unsure which date applies, contact support and the team will confirm the details with you.

To request a refund, contact our support team through any of the following channels:

• Reply through the support channel used for your original setup
• Support form: use the contact page on our website

Please include the following information in your refund request:

• Your registered email address or username
• The date of purchase
• Your payment method and transaction ID (if available)
• Reason for requesting the refund (optional but helpful)

Refund requests are reviewed by support. If your request is eligible, the team will confirm the next steps and the expected timing for your payment method.

Payment-provider timing can vary. Contact support if you need help checking the status of an approved refund.

Refunds are available to customers who:

• Submit their request within 7 calendar days of purchase
• Have not previously received a refund from BoxLinkTV
• Are requesting a refund for a standard plan (not a reseller arrangement)

Refunds will not be granted in the following circumstances:

• The 7-day period from purchase has expired
• The account was terminated due to a violation of our Terms of Service (e.g., sharing credentials, reselling)
• The customer has already received a refund for a previous BoxLinkTV plan
• Service disruption was caused by the customer's internet connection or device configuration

If you are experiencing technical difficulties, please contact our support team before requesting a refund. We can often resolve setup issues quickly.

Renewal, cancellation, and account questions should be sent to support. The team will review your account details and confirm the available options before any next step is taken.

If you have questions about our refund policy or need to submit a request, please contact our support team. We're available 24/7 and typically respond within a few hours.