Contact Us | BoxLinkTV

Before you start

Contact support with the right details

Use this path for setup help, billing questions, renewals, player activation, channel or VOD requests, and general IPTV support.

Choose the request type that best matches the issue or question.
Include the device, player app, country, language, or account context when it matters.
For a playback problem, describe the earliest failing step and what you already tested.
For renewal or billing help, provide the account email or username so support can review the correct account.
For a channel or VOD request, include the exact name, country, and language instead of a broad category.
Keep account passwords and complete playlist URLs out of the message; support can request a specific private detail later if it is needed.
If the issue changes after a test, include the new result and avoid opening several requests for the same device and account problem.
Use a clear subject and keep the follow-up in the same request when it concerns the same unresolved issue.
For an availability question, include the exact channel, programme, event date, country, language, and intended device so a current result can be checked instead of inferred from a category label.
For a website correction, include the public page URL, the sentence that appears wrong, and a source or current result that supports the requested change.