Player troubleshooting
TiviMate Categories Not Showing: What to Check
Check playlist refresh, group visibility, and the original login method when TiviMate shows channels but not categories.
Updated
The short answer
Separate a missing category from a failed playlist. If individual channels load, inspect group visibility and refresh behavior before deleting the account or re-entering unrelated credentials.
What to check
- Confirm that the playlist has finished loading and that at least one channel can play.
- Review the current group or category visibility settings in TiviMate.
- Refresh the playlist once and wait for the player to finish processing its groups.
- Compare the category name with the service information instead of searching for a guessed label.
What to record or do next
- Record whether all groups are missing or only one category is absent.
- Include the playlist type, device, player version, and category name in a support request.
Scope note
Menu names and app support vary by device and version. Use the exact setup details supplied for the account, and confirm compatibility in the player or official app documentation.
Explore Player and playlist setup
Start with the player, playlist, login, or guide-data task that is blocking setup, then use the matching evidence checklist.
Browse all player and playlist setup guides →Related BoxLinkTV guides
Ready for the Next Step?
Use the device-specific setup path after you identify the player and login method you need.